ABOUT SHIFT EV:
Shift EV is a fast-growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, Maersk, Intel, and General Motors to build a venture with transformative potential.
YOU’LL WORK ON:
As the Head of Accounts Management, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Account Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role in shaping the customer success strategy and driving initiatives to maximize customer value.
YOU'LL HAVE OWNERSHIP OVER:
Lead & Mentor Account Managers:
Drive exceptional customer experiences by leading and mentoring a team of Account Managers.
Leverage your extensive Rolodex to establish and expand industry contacts.
Navigate and understand the nuances of long sales cycles, tailoring strategies for success.
Exhibit exceptional managerial skills, fostering team motivation, and empowerment.
Demonstrate brand compatibility in all client interactions.
Build Strong Client Relationships:
Serve as a high-level point of contact, building and nurturing robust relationships with key clients.
Collaborate closely with clients on long-term plans, aligning strategies with their business objectives.
Identify and develop new business opportunities with existing customers.
Support Sales in identifying and engaging new customers utilizing your Rolodex effectively.
Clients and Teams:
Effectively manage and resolve conflicts as a great manager, ensuring seamless communication between clients and internal teams
Ensure high customer satisfaction, retention and renewal
Act as voice of customer on product & feature development
Act as bridge on marketing and partnership opportunities, as well as financial and operational issues.
Utilize your understanding of CRM for efficient solutions, driving customer satisfaction.
Showcase expertise in account management principles to meet and exceed client expectations.
Provide Regular Reports on Metrics & Performance:
Maintain a proactive "In it to win it" mindset, delivering regular reports on customer success metrics and team performance.
Leverage data-driven decision-making skills to interpret and communicate success metrics effectively.
YOU ARE
Bachelor's degree in Business, Marketing, or a related field. Master's degree is a plus.
Extensive international experience navigating diverse business environments
Proven experience of at least 15 years in a leadership role within an Accounts Management or Customer Success team.
Demonstrated ability to integrate financial strategies with cutting-edge technological solutions, ensuring a comprehensive approach to business development and success.
Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.
Proficiency in CRM platforms and experience in building and executing customer engagement metrics.
Customer-focused mindset with a passion for delivering exceptional customer experiences.
Able to thrive in challenging and high-pressure situations, while maintaining strong problem-solving and conflict resolution abilities.
Excellent English & Arabic proficiency.
WHAT TO EXPECT FROM US:
An impact-driven mission, and a world-class team to work with.
A startup where your contributions really count, and an abundance of growth opportunities exist.
Stock options, we want you to be invested in the success of the company.
Shift EV strives to create a meritocratic environment that promotes diversity and offers equal opportunity.