ABOUT SHIFT EV:
Shift EV is a fast-growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, Intel, and General Motors to build a venture with transformative potential.
ABOUT THE ROLE:
With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. That means we’re continually seeking diligent and determined performers who think outside the box to help us find better and more efficient ways to satisfy our customers. Promote and maintain a culture and attitude of continuous improvement, working within Shift-EV to make it a more efficient, safer, and enjoyable place to work.
As an after-sales senior engineer for electrified vehicles, your primary responsibility will be to ensure that customers receive the highest level of support and service after their vehicle has been fitted with an electric motor or other components. Your job duties may include:
1. Conducting inspections and diagnostics: You will be responsible for conducting inspections and diagnostics on vehicles that have been electrified. This may include checking the battery system, charging system, and other electrical components to ensure they are functioning properly.
2. Providing technical support: You will be responsible for providing technical support to customers who have questions or concerns about their electrified vehicles. This may involve answering technical questions over the phone, via email, or in person.
3. Troubleshooting and repair: If a customer has an issue with their electrified vehicle, you will be responsible for troubleshooting and repairing the problem. This may involve replacing faulty components, repairing wiring, or making other modifications to the vehicle's electrical system.
4. Conducting maintenance and servicing: You will also be responsible for conducting regular maintenance and servicing on electrified vehicles.
5. Providing training and education: You may also be responsible for providing training and education to customers on how to properly maintain and service their electrified vehicles. This may involve conducting workshops, seminars, or other training sessions.
6. Record-keeping and reporting: You will be responsible for maintaining accurate records of all service and repair work performed on electrified vehicles. You may also be responsible for generating reports on the performance of the components and identifying areas for improvement.
YOU HAVE:
Bachelor's degree or more in Automotive engineering or Electrical engineering.
Excellent time management and the ability to multitask and prioritize work.
Customer-centric attitude with robust problem-solving skills.
Ability to read and interpret electrical schematics and diagrams.
Excellent verbal communication skills and good writing skills, with the ability to adapt to various situations and audiences
Automotive aftersales background
YOU MUST:
Combine a mix of analytical thinking, hands-on problem-solving, and a customer-service mindset.
Be open to reply & do whatever needed to solve customer complaints anytime during the day
Love to change the status quo and work well in high-pressure situations.
Take ownership and have a strong sense of integrity in your work.
Be strategic and proactive.
Be self-aware, flexible, and open-minded.
Be a team player.
WHAT TO EXPECT FROM US:
An impact-driven mission, and a world-class team to work with
A startup where your contributions really count, and an abundance of growth opportunities
Stock options, we want you to be invested in the success of the company
Leadership that aspires to build a meritocratic environment that promotes diversity and offers equal opportunity